Responsible for the implementation of various customer care programs and processes aimed at achieving organizational effectiveness and increased level of satisfaction from customers/clients. These include the handling, management and resolution of customer complaints, requests and issues
Helps develop programs and initiatives that will contribute to the over-all objective of the company in achieving Total Customer Satisfaction
Helps manage the product delivery operations of the company. This covers monitoring of construction milestones and timelines, quality inspections and actual delivery of the unit (turn-over of house and lot/condo unit) to the buyers.
Responsibilities also include establishing and managing relationships with different Homeowners' Associations across various projects.
Graduate of Business or Hospitality Courses (Management, Marketing, Business Administration, Tourism, Mass Communication)
At least three (3) to four (4) solid years of working experience in a real estate company or similar background (Customer Service / Client Relations)
Organizational Skills, Business Communication Skills, Excellent Interpersonal Skills, Strong Attention to detail
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