Customer Care Specialist

Bonifacio Global City - Taguig City

Job Description:

  • Responsible for the implementation of various customer care programs and processes aimed at achieving organizational effectiveness and increased level of satisfaction from customers/clients. These include the handling, management and resolution of customer complaints, requests and issues
  • Helps develop programs and initiatives that will contribute to the over-all objective of the company in achieving Total Customer Satisfaction
  • Helps manage the product delivery operations of the company. This covers monitoring of construction milestones and timelines, quality inspections and actual delivery of the unit (turn-over of house and lot/condo unit) to the buyers.
  • Responsibilities also include establishing and managing relationships with different Homeowners' Associations across various projects.

Qualifications:

  • Graduate of Business or Hospitality Courses (Management, Marketing, Business Administration, Tourism, Mass Communication)
  • At least three (3) to four (4) solid years of working experience in a real estate company or similar background (Customer Service / Client Relations)
  • Organizational Skills, Business Communication Skills, Excellent Interpersonal Skills, Strong Attention to detail